Frequently Asked Questions
Everything you need to know about our premium food products and delivery services.
How do you ensure the freshness of my order during transit?
All Karat perishables are packed in temperature-controlled, insulated liners with medical-grade gel packs. This ensures your food maintains its optimal temperature for up to 48 hours during the shipping process.
Where does Karat source its ingredients?
We pride ourselves on quality. 90% of our ingredients are sourced directly from certified organic farms and local sustainable producers who meet our rigorous 'Karat Gold' quality standards.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality guarantee, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, our catalog includes clearly labeled categories for Vegan, Gluten-Free, Keto, and Nut-Free diets. You can use our shop filters to find products that suit your specific nutritional needs.
How long will it take for my order to arrive?
We offer standard shipping (3-5 business days) and priority overnight shipping. Orders placed before 2:00 PM EST are processed the same day to ensure maximum freshness.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link that provides live updates on your package's location and estimated arrival time.